RETURNS
Only items that have been purchased directly from The Favorboots website can be returned.
Due to the nature of our product, unless quality issues any used product cannot be returned.
HOW TO
Do contact us via email service@favorboots.com at first.
Tell us the reason for your return and the original order number. After that you will receive as well as instructions on returning your merchandise. Please indicate the order number, the reason for the refund, the product picture, the outer packaging picture and the label in the email.
DAMAGED, DEFECTIVE OR MISSING MERCHANDISE
Please report damaged, defective or missing merchandise no later than 5 business days by email. Our team will work with you on a timely return and subsequent replacement.
If your case experiences shipping damage please be sure to keep any and all packaging/boxes/foam received, as it is required for insurance damage claims. Failure to do so can mean denial of insurance claims.
Shipping Fee
Favorboots is not liable for shipping fee under the following:
1. Size doesn't fit.
2. Customer‘s subjective factors and just dislikes the item.
If you have any other questions, do not hesitate to contact our customer service at service@favorboots.com
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